Guests order from their phones. Staff see it instantly. No shouting across the room, no lost slips, no "sorry, I'll be right with you." The whole order flow - from scan to kitchen to table - in one place.
New orders land in the queue within milliseconds of being placed. No polling, no refresh, no delay between a guest tapping "Submit" and your staff seeing it.
The guest side
Guests order from their phones. No app, no account, no learning curve. Just the menu, a cart, and a button.
Cart
Refresh the page. Close the tab. Come back ten minutes later. The order is still there.
Guests build their order by tapping items - a confirmation toast pops up with a thumbnail and a shortcut to their order. Once submitted, the live status view survives page refreshes, tab switches, and the accidental back-button tap. Their order isn't going anywhere.
Status
Every status change a staff member makes appears instantly on the guest's screen.
The order drawer shows three live tabs - Cart, Ordered, and Received. When staff mark an item as delivered or cancelled, that change propagates to the guest's view in real time. Guests watch their order move through the kitchen without refreshing.
Rounds
First drinks, then mains, then dessert. One table, one running tab.
Guests can add more items after their first submission - each round is appended to the same order, so staff see a single consolidated view per table rather than a pile of separate tickets for the same group.
The promise
The order is placed. The kitchen already knows.
The staff side
New orders appear the moment guests submit them. No yelling to the kitchen, no paper slips lost under the counter.
Queue
The grill sees grill orders. The bar sees drinks. Nobody reads the whole ticket.
The Open Orders queue is a live, real-time list of tickets. Each ticket groups its lines by prep station - kitchen, grill, bar, dessert, expo - and shows the order number, table alias, time opened, running total, and inline waiter call status. Colour-coded item status icons (pending, delivered, cancelled) let staff scan a ticket and know exactly what still needs doing.
Manual
Walk-ins, phone orders, tableside - covered.
Not every order starts on a guest's phone. Staff can create orders manually from the dashboard - select a table, search and add items, review the running total in the summary panel, then submit. The order lands in the Open queue immediately alongside any guest-placed ones.
Edit
Guest forgot to add a side? No problem.
Staff can add items to any in-progress order directly from the dashboard. The edit form opens pre-populated with the existing order; new items appear in the live summary panel alongside current delivery-status toggles so nothing gets missed.
Behind the scenes
No paper slips. No shouting. No delay.
Scan. Tap. Done.
No paper slips. No shouting. No "sorry, I'll be right with you." Just orders, moving fast.
Your first order takes about 30 seconds to set up.